COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.

We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.

After confirming the purchase, we will ship and send the product by the method you choose, either by our shipping agent or through the Express service.

Shipping Methods:

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping cost

SITEDELIVERY TIME (WORKING DAYS)SHIPPING COSTFREE SHIPPING ABOVE
Australia7 – 146.90 USD30 USD
Austria7 – 146.90 USD30 USD
Belgium7 – 146.90 USD30 USD
Czech7 – 146.90 USD30 USD
Denmark7 – 146.90 USD30 USD
Finland7 – 146.90 USD30 USD
France7 – 146.90 USD30 USD
Germany7 – 146.90 USD30 USD
Hong Kong7 – 146.90 USD30 USD
Italy7 – 146.90 USD30 USD
Japan7 – 146.90 USD30 USD
Netherlands7 – 146.90 USD30 USD
Norway7 – 146.90 USD30 USD
South Korea7 – 146.90 USD30 USD
Spain7 – 146.90 dollars30 USD
Sweden7 – 146.90 USD30 USD
Switzerland7 – 146.90 USD30 USD
Taiwan7 – 146.90 USD30 USD
UK7 – 146.90 USD30 USD
USA7 – 146.90 USD30 USD

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

To track your order please click here

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here

If you have any further questions, please don’t hesitate to contact us at [email protected]

EMPIRO LLP
14 Bedford Square, Bloomsbury, London WC1B 3JA, UK
[email protected]
+44 20 8733 9292